Antioch Toyota

I visited Antioch Toyota the morning of 12/26 with the intention of purchasing a 2024 Toyota Corolla or Camry. Robert in sales seemed nice at first. He was very personable and we test drove a Corolla SE and a Camry LE. I noticed during the Camry test drive that his true colors started to show. He asked me about down payment and what I was looking to pay a month. I told him I could put down $7,000 and was hoping for a monthly range of $200-$300 (like my 2018 Corolla purchase). To that he replied with “Oh no. That’s not gonna happen. Your monthly will be no less than $600.” I get it. They start off high and you have to work your way down but this was just the beginning. He was impatient with me trying to carefully park the vehicle back into place. He then told me of the only way I would get close to $300 when comparing me to another customer. He said a guy came in to buy a truck and put down $25,000 to get a monthly payment of $300. We started walking back to the building when I told him “You know what? I don’t want to waste any of your time if you can’t go lower than $600 a month. You can give me your business card and I’ll check out other places.” To this he replied with “You can go across the street, over to Nissan, Honda, they’re all gonna tell you the same thing.” He didn’t even give me his card or anything. Just shook my hand and we went out separate ways. I have purchased 4 Toyota Corollas here over the years (a 1999, 2009, 2013, and 2018) and have salesmen who have been more flexible and willing to negotiate. I also have a credit score of 787. After this experience, maybe I’ll start buying my cars from Concord, Tracy, or any other Toyota dealer other than Antioch.

Terrible communication. I called recently to schedule my first appointment for my 2023 Toyota Prius routine maintenance, one of the service staff picked up. I try to schedule an appointment only to have it completely disregarded, even listing the wrong day. I called the 2nd time and the appointment was not even scheduled, though one of the other staff ended up actually scheduling it for me as per the confirmation through a text message. It took 2 attempts to schedule a quick first maintenance appointment listing. Also had a rude experience, not long after I bought my car from this dealership back in August, with how they seem to not want to help if you even say anything that may try to put them in the limelight for any car malfunctions. I had a car accident and I was trying to explain the situation. I was not trying to deflect responsibility at all, but all they heard was "I'm trying to put the blame on them." Not really focused on customer experience, more focused on pumping out sales.

My greatest regret in life is that I came here. I just swapped in two cars for a Prius Prime 2022, which isn't worth it, and put down $2,000. I still owe the other dealership (from which I traded the second car) money. Richard Quader, the finance manager, told me he would take care of it when I went to his office. I bought the Prius on June 16, 23, so it has been four months. Even though I've been phoning and getting no response, Richard Quader personally told me he would take care of issue when I visited the dealership. Now that it's October 27, 23 and months has passed, I still owe the other dealership money. Furthermore, you should not trust Frank (also known as Mohamed Faeizi); he will tell you anything to trick you of your money. The fact that my $2000 remaining debt for the previous car was added to the cost of this Prius Prime 2022—my bill ended up reaching $59k with various extra fees—was not disclosed by him or Richard. Please read at your own pace; unlike most dealers, do not feel pressured to finish quickly. Update: October 28, 2023 Since I am unable to react to your post, I would want to address the owner who replied: I have been contacting your dealership for months, and every time I leave a message, I never get a response. I'm sorry, but if I could go back in time and tell myself not to trust your dealership, I would. You may search your system for LAUREN OCAMPO, and Richard Quader ought to be familiar with the person I'm referring about. Thank you.

Said they'd charge $195 for 2 hours worth of inspection on a 4Runner pre-sale and ended up looking at it for 30 min and missing a cracked exhaust manifold and signs of rodent infestation. Take my word or see for yourself. They exist to convince you to let them take your money by lying. Who would agree to a $195 pre-sale if they knew it was 30 min worth of labor, if that.